While most systems utilize the traditional case manager or service coordinator to assist people in obtaining services, some are looking at the "service broker" or "resource consultant" as a person who could assist individuals and their networks to create a support package. This person could have a number of functions: teaching people and their networks about the resources and choices they have; helping people and their networks to develop their individualized plan and budget; assisting people and their networks in negotiating contracts or in other ways spending the support dollars that have been committed to them; and monitoring to ensure that people's choices are being honored and to assist if changes must be made. The service brokerage concept was developed in Canada, has been tried in England, and is under intense discussion in this country.
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